Shipping Policy

Effective Date: 03/07/2023

Thank you for choosing PALLET Arts. We are delighted to offer you our unique selection of pallet art products. Please take a moment to review our shipping policy to understand the terms and conditions associated with your purchase.

  1. Processing Time: Upon receiving your order, PALLET Arts aims to process and dispatch it within the next 2-5 working days. Please note that this processing time does not include weekends or public holidays. We strive to ensure prompt delivery of your order.
  2. Shipping Method: All orders will be shipped via Royal Mail Tracked 24 service. This ensures secure and reliable delivery of your package. The tracking number will be provided to you via email once your order has been dispatched, allowing you to monitor the progress of your shipment.
  3. Shipping Availability: Currently, we only offer shipping to properties within the United Kingdom. We apologize for any inconvenience caused to our international customers.
  4. Delivery Time: Once your order has been processed and dispatched, you can expect to receive it within 1-2 working days. However, please note that unforeseen circumstances or peak periods may occasionally cause slight delays. We appreciate your patience and understanding in such situations.
  5. Returns and Refunds: At PALLET Arts, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a 30-day money-back guarantee. To be eligible for a refund, the item must be returned to us in its original packaging and in the same condition as received.
  6. Return Process: To initiate a return, please send an email to with your order details and the reason for the return. Our customer service team will provide you with further instructions and guide you through the return process. Please note that return shipping costs will be the responsibility of the customer, unless the return is due to a mistake on our part.
  7. Refund Processing: Once we receive the returned item and verify its condition, we will process your refund within 5-7 business days. The refund will be issued to the original payment method used during the purchase. Please note that it may take additional time for the refund to appear in your account, depending on your bank or card issuer.
  8. Damaged or Faulty Items: If your order arrives damaged or faulty, please notify us immediately by emailing We will gladly assist you in resolving the issue by offering a replacement or refund, depending on the availability of the product.
  9. Contact Us: If you have any questions, concerns, or need further assistance regarding our shipping or returns policy, please don’t hesitate to contact our customer service team. You can reach us by email at

PALLET Arts reserves the right to modify this shipping policy at any time without prior notice. Any changes made will be effective immediately for new orders placed after the policy update.

Thank you for choosing PALLET Arts. We appreciate your business and hope you enjoy your shopping experience with us.


PALLET Arts Team